Privacy Policy

At Jake’s Pet Pals, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use my website and book my services.

Information We Collect

When you use our website or book services, we may collect (where appropriate):

Personal details: Name, address, phone number, email address.
Pet information: Details about your pet(s), including health, behaviour, and emergency contacts.
Payment information: Payment details for deposits and balances (processed securely via third-party payment providers).
Communication data: Emails, messages, photos, or videos shared between you and Jake’s Pet Pals.
Website usage data: Cookies and analytics data to help us improve your experience.

How We Use Your Information

We use your data to:

Provide and manage your pet sitting bookings and related services.
Communicate with you about your bookings, updates, and customer service.
Process payments securely.
Send you important information regarding your pet’s care and our services.
Improve our website and services through analytics.
Comply with legal obligations.

Legal Basis for Processing

We process your personal data based on:

Your consent (e.g., marketing emails, photos on social media).
Performance of a contract (providing pet sitting services).
Legal compliance (meeting regulatory requirements).
Legitimate interests (improving our services and maintaining security).

Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with:

Trusted third-party service providers (e.g., payment processors (Square), vets in emergencies).
Law enforcement or authorities if required by law.
With your explicit consent for other purposes.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We will retain your personal data only for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time (subject to any legal retention requirements).

Your Rights

Under the UK GDPR, you have the right to:

Access your personal data.
Correct any inaccurate or incomplete data.
Request deletion of your data.
Object to or restrict processing.
Request data portability.
Withdraw consent at any time (where processing is based on consent).

To exercise your rights, please contact us using the details below.

Our website uses cookies to enhance your experience. You can control or disable cookies through your browser settings, but some features of the site may not function properly without them.

Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically.
Continued use of our services constitutes acceptance of any changes.